Customer Guarantee

Any purchase made with handles4homes should bring 100% customer satisfaction. We aim to make your experience with us as hassle-free as possible. Should you have any cause for complaint, we will act immediately to resolve a problem that may arise.

Returns Policy

Should you not be entirely satisfied with any product purchased, or if it is simply faulty we will endeavour to replace or refund the goods immediately, or within the quickest possible time span. Non-faulty goods that are no longer required, must be returned to us in resalable condition, in original packaging, to enable us to issue a refund to your credit card. The process can take up to 7 days from receipt of goods. All postage/carriage charges on unwanted goods are to be paid for by the customer. A re-stocking charge of 20% will normally be deducted from the refund of non-faulty returns, along with any carriage charges that were present on the original invoice. We endeavour to process returns in a fair and efficient manner.

Prices

Our pricing structure reflects excellent value for money as you can see. However, we reserve the right to amend any prices on our website without notice.

Should you have a particular project that you wish to discuss in more detail, please call us and we will be happy to try and arrange discounts for larger orders.

All of our prices include VAT @ 15%. This figure may be subject to change in line with any Government increase.

Deliveries

We aim to despatch your order within 2-3 working days of receipt. Delivery is then made generally within 24 hrs to UK Mainland. (some island destinations are sent on a 2-3 day service to reduce costs to the customer). We currently use CityLink couriers.

Our deliveries must be signed for, but we understand that this is not always convenient, please place a comment or delivery instruction in the comments box provided i.e if you would like us to leave your parcel behind a fence or perhaps with a neighbour. We will try and work with you so that you receive your order in the quickest possible time frame.

Our UK delivery charge is FREE if your order is above £70.00, and being delivered to a UK Mainland Delivery Address, ( £7.50 if under £70.00) See our delivery page for information on deliveries to other Islands and countries.

Placing Your Order / Payment

You can place your order online using our SagePay SSL encrypted ordering service, or should you wish, telephone your order through to us on 0845 450 4202. Alternatively, you can fax or e-mail us your requirements on 0118 982 0130 and sales@handles4homes.co.uk respectively. We will get straight back to you.

Credit cards accepted are Visa, Electron, Delta, Switch, Solo and Maestro. (if you have a Maestro card, please select VISA DEBIT on the SagePay payment page)

Payment by cheque / company cheque can be accommodated, although goods will only be despatched on cheque clearance.

SagePay will send youl a confirmation email instantly to confirm payment has been made. We will also send you an electronic invoice confirming what you have ordered, with a link to our site to view your order status, which can be printed. Further emails of delivery status will be sent. Please quote your handles4homes order number when contacting us.

If you have any other queries with payment, please call us on 0845 450 4202 during weekday office hours, or alternatively, e-mail us at sales@handles4homes.co.uk. We will endeavour to get back to you immediately.

Stocks

Occasionally, some items can be briefly out of stock. Should any item on your order be out of stock, we will call you or e-mail you to discuss the new delivery date. You may wish to change your order to an item that is in stock, or cancel that item altogether. Whatever you decide, we will deal with outcome efficiently. Part orders that follow later to you that were out of stock will not be charged carriage.

Specials

If you cannot see the product / finish that you would like, please contact us to discuss your requirements. We deal with a large amount of special items that simply cannot all be put on our website. We can probably source almost any item of ironmongery that you need, and in most cases, we can send you catalogues, or link you to a manufacturer website so that you can browse before you make your choice.

Disclaimer

Sitemaster Supplies Ltd trading as handles4homes.co.uk cannot be held responsible for any claims due to inaccuracies in measurements, details or sizes of any illustration or product on our website. Whilst very accurate, these details are posted on our site for guidance only, please check with a member of our staff if you have any doubt as to a particular products suitability before commencing fitting. Your statutory rights are not affected.